It seems' that the benefits to a global rewards program software delivered through a Saas technology solution are endless!
So,
what should you look for when sourcing the right global reward
management technology to facilitate your client's domestic and global
reward programs? And what kinds of rewards should it offer?
When
you partner with a Reward Solutions provider you need to have complete
flexibility to configure reward catalogues to suit the many and diverse
needs of your clients. Look to see that your solution provider offers a
full API that enables you to browse, search and order reward catalog
items as well as a dedicated portal access with features that include:
• Full review access to all catalog details, including pricing
• Create unique galleries / stores to meet your client or program requirements
• Control when a catalog is available to downstream systems or program
• Determine the currency for reward costing
•
For international programs, how does the solution will manage all the
currency conversion calculations - this is key and mistakes here carry a
big price tag
Supplier data should be integrated either through a
batch file process or though real-time APIs. In either scenario, the
suppliers' reward catalogs are kept up-to-date and maintained
automatically. As additional reward catalogs are integrated into the
reward API, they are automatically made available to you and your
clients. This means seamless updates while minimizing costly and time
consuming out of stocks as well as ensuring all pricing and currency
fluctuations are being captured in a daily basis.
Suppliers
should have their own login credentials that provide them access to
their catalog, reward and order information. Worldwide suppliers can
choose how they want to integrate both catalog/reward management and
order management:
• SOAP-based API
• Secure ftp
• Manual
Your
solutions provider should also provide a fully integrated in-bound call
center providing Tier 2 support with live chat connections to key
suppliers. Tier 2 customer support should be available in multiple
languages to ensure you receive timely and accurate responses.
Program
managers should have access a real-time order summary with real-time
account balances to easily track the status and payment of their orders.
So where's the Steak?
All
this talk about technology and currencies really ignores the real
reason we are doing this in the first place which is to motivate and
change behavior. While the debate as to what delivers the best results
is best left for another day - your reward provider should cover all key
reward categories including:
Merchandise
On-Demand
integration with leading online retailers provides the latest and most
compelling rewards available while delivering the best selection,
service and value.
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